Booking Process
All bookings are made through WhatsApp (+506 7222 1692). To confirm a reservation, send us your preferred tour, date, number of participants and pickup location. A booking is confirmed once our team replies with confirmation of availability and, where applicable, receipt of payment or deposit. Some tours require a deposit (for example, paragliding) or a credit card on site for a vehicle deposit (ATV tours) — these requirements are listed on each tour page.
Payments
We accept card, USDT and Zelle, coordinated through WhatsApp. Payment details are processed by the respective payment providers.
Cancellation Policy
Cancellation terms vary by tour. The policy shown on each tour page applies to that tour. In summary:
- Most tours and transfers: notify us at least 24 hours in advance via WhatsApp to cancel or reschedule at no charge.
- Adventure tours and combos (zipline, rafting, chocolate experience and all combo packages): cancellations 24 or more hours before the tour receive a 95% refund; cancellations within 24 hours and no-shows are non-refundable. Rafting operates rain or shine except in extreme weather.
- Surf lessons: 24 hours notice to cancel; lessons may be rescheduled at no penalty due to unsafe ocean conditions.
- Sloth Sanctuary, Butterfly Garden & Treetop Bridges: 48+ hours before: 100% refund; 24–48 hours: 50% refund; within 24 hours or no-show: non-refundable.
Where weather or safety conditions force an operator to cancel a tour, we will offer to reschedule or refund the affected booking.
Tour Operators
Tours and activities are operated by verified third-party local operators. Costa Rica Experiences coordinates your booking and acts as intermediary between you and the operator. Each operator is responsible for the conduct and safety standards of its own activities.
Participant Requirements
Many activities have age, weight or health requirements — for example, minimum ages for ATV drivers and passengers, maximum weight limits for zipline tours, and restrictions for pregnant participants. These requirements are listed on each tour page and are set by the operators for safety reasons. Participants may be required to present valid ID and to complete a liability waiver before the activity. Providing accurate information (such as participant weights where requested) is the customer’s responsibility; operators may deny participation, without refund, if safety requirements are not met at check-in.
Limitation of Liability
Adventure activities involve inherent risks. By booking, you acknowledge these risks and agree that participation is voluntary. To the maximum extent permitted by law, Costa Rica Experiences is not liable for injuries, losses or damages arising from the acts or omissions of third-party operators, weather events, or the participant’s failure to follow safety instructions. Nothing in these terms limits liability that cannot be limited under applicable law.
Changes to These Terms
We may update these terms from time to time. The version published on this page at the time of your booking applies to that booking.
Contact
Questions about these terms: WhatsApp +506 7222 1692.