Who We Are
Costa Rica Experiences is a tour operator based in Jacó, Costa Rica. Our website address is https://costaricaexperiences.co. We offer tours, adventure experiences and private transportation across Costa Rica, with bookings coordinated through WhatsApp.
What Data We Collect and Why
Booking Information
When you book a tour or transfer through WhatsApp, we collect the information needed to coordinate your reservation: your name, travel dates, pickup location, group size, and any details relevant to the tour you selected (for example, approximate weights for zipline tours or flight details for airport transfers). We use this information only to arrange and operate your booking.
Analytics
We use Google Analytics 4 (via Google Site Kit) to understand how visitors use our website: which pages are visited, clicks on our WhatsApp booking buttons, and general device and browser information. This data is aggregated and anonymous — it does not identify you personally.
What We Do Not Collect
This website does not offer user registration, login accounts, or comments. We do not store booking data in the website itself — reservations are handled through WhatsApp.
Payments
We accept payments by card, USDT and Zelle, coordinated through WhatsApp. Payment details are processed by the respective payment providers — we do not store card numbers or payment credentials on this website or in our systems.
Third-Party Services
We rely on the following third-party services, each governed by its own privacy policy:
- Google (Analytics and Site Kit) — website usage statistics.
- WhatsApp (Meta) — our booking and communication channel. Messages you send us via WhatsApp are subject to WhatsApp’s own privacy policy.
- Trustindex — displays our Google customer reviews on the website.
Cookies
This site uses cookies set by Google Analytics to measure site usage, and cookies that third-party embedded content (such as the reviews widget) may set. These do not personally identify you.
Your Rights
You may request access to, correction of, or deletion of any personal information we hold about you (such as booking records in our WhatsApp history). Contact us via WhatsApp at +506 7222 1692 or by email, and we will respond as soon as possible.
Changes to This Policy
We may update this policy from time to time. The latest version will always be available on this page.